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Technical Support Topics - E-mail Setup & Protection

Support  /  E-mail Setup & Protection

Support Topics

E-MAIL SUPPORT
Technical support by e-mail is available 24 hours a day, 7 days a week. To contact our technical assistants, please forward your request to support@selfnet.com with a detailed description of the problem. Standard language for e-mail messaging and all written communications is English. 

PHONE SUPPORT
Phone support is available from 9:00am to 6:00pm Eastern Standard Time, Monday through Friday. In case of emergency, you can call any time and leave a voicemail message with your name, phone number and a brief problem description. Our representative will investigate the problem and contact you as soon as possible. Standard language for telephone communications is English.

E-mail Setup & Protection

WHAT IS SMTP AUTHENTICATION ?
SMTP Authentication prevents unauthorized use of our mail system for relaying and distributing unsolicited mail messages or "SPAM". This is one of the industry-standard techniques used by most of responsible internet service providers. In short, it provides mechanism to identify users before accepting mail for delivery from them.

WILL IT WORK ON MY PC AND HOW DO I CONFIGURE IT?
Most if not all modern E-mail programs support this feature. However, there are earlier versions of e-mail software that either do not support SMTP Authentication, or are incompatible with today's mail servers. Depending on the e-mail software program you use, please follow the instructions below to enable authentication for sending mail:

MICROSOFT OFFICE OUTLOOK 2003 - 2007 AND LATER

  1. Open "Tools -> Account Settings" from Outlook Main Menu.
  2. Select the "E-mail" tab and highlight the account you want to configure.
  3. Click on the "Change" button for existing account, or "New" to create a new one.
  4. Enter the account information (use full E-mail address for Logon User Name).
  5. Select account type as "POP3" (recommended for most users) or "IMAP".
  6. Enter server host name into the "Incoming Mail Server" field.
  7. Enter server host name (same) into the "Outgoing Mail Server (SMTP)" field.
  8. Enter your password and check the "remember password" option.
  9. Do NOT check the "Logon using Secure Password Authentication (SPA) option!
  10. In the low right part of the dialog box find the "More Settings" button.
  11. Select the "Outgoing Server" tab.
  12. Put a check mark next to "My outgoing server (SMTP) requires authentication".
  13. Select "Use same settings as my incoming server" radio button.
  14. Click OK to close the dialog boxes.
  15. Click "Next" and then "Finish" button, and restart Outlook.

APPLE iPHONE and iPAD

  1. Open "Settings" and select "Mail, Contacts, Calendars" section.
  2. Select "Add Account" from the list, and select the "Other" option.
  3. Under the "Mail" section, select "Add Mail Account".
  4. Enter the account information:  Name, full E-mail address and Password.
  5. Select the (blue) "Next" in the top right corner of the screen.
  6. Select account type as "POP3" (recommended for most users) or "IMAP".
  7. Enter server host name into the "Incoming Mail Server" section.
  8. Enter "User Name" as your full E-mail Address and your password (same as before).
  9. Enter server host name into the "Outgoing Mail Server" section.
  10. Enter "User Name" as your full E-mail Address and your password (same as before).
  11. Select the (blue) "Next" in the top right corner of the screen. 
  12. If you get the "Cannot Connect Using SSL.." error, say YES to set up account without SSL.
  13. When the verifcation is done, click to SAVE your account.
  14. Select the new account from the list, scroll down to the "SMTP... hostname" section and open it.
  15. The outgoing server should be shown as "Primary Server" - open its properties.
  16. Scroll down to the "Authentication" line, expand it and select the "Password" option.
  17. Go back and make sure the "Use SSL" option is set to OFF.
  18. Select the (blue) "Done" icon to back out of the settings mode - all the way to the main page.
  19. Close the Setting application by pressing the home button.

EUDORA 5.1 AND LATER

  1. Select "Tools -> Options" from the main menu
  2. Click on the "Sending Mail" icon
  3. Click on the "Allow Authentication" check box and click OK to exit
  4. Exit and restart Eudora
  5. To configure multiple accounts and aliases you want to use for sending mail, please follow these additional steps:
  6. Select the "Persona" tab in the left pane
  7. Highlight Personality and click on the right mouse button
  8. Select "Properties"
  9. Enter your main account address as a "Login Name"
  10. Put a check mark next to "Authentication Allowed"
  11. Click OK, close and re-start Eudora program.

OUTLOOK 98 AND LATER

  1. Open "Tools -> Services" from Outlook Main Menu
  2. Highlight "Internet E-mail"
  3. Click on the "Properties" button
  4. Click on the "Servers" tab
  5. In the low part of the dialog box find "Outgoing Mail Server" section
  6. Put a check mark next to "My server requires authentication"
  7. Click OK and restart Outlook
  8. If you want to send mail using ALIASES other than your main account, please follow these additional steps:
  9. Click on "Settings" button next to "My server requires authentication"
  10. Click on "Log On Using.." button
  11. Enter your main account "Login Name" and password
  12. Click on "remember password" option
  13. Do NOT check "Log on using Secure Password Authentication"
  14. Click OK or APPLY, close and restart Outlook.

OUTLOOK EXPRESS FOR WINDOWS VERSION 5 AND LATER

  1. Open "Tools -> Accounts" from the Main Menu
  2. Click on the "Mail" tab of the dialog box
  3. Highlight the account and click on the "Properties" button
  4. Click on the "Servers" tab
  5. In the low part of the dialog box find "Outgoing Mail Server" section
  6. Put a check mark next to "My server requires authentication"
  7. Click OK and restart Outlook
  8. If you want to send mail using ALIASES other than your main account, please follow these additional steps:
  9. Click on "Settings" button next to "My server requires authentication"
  10. Click on "Log On Using.." button
  11. Enter your main account "Login Name" and password
  12. Click on "remember password" option
  13. Do NOT check "Log on using Secure Password Authentication"
  14. Click OK or APPLY, close and restart Outlook

OUTLOOK EXPRESS FOR MAC VERSION 5 AND LATER

  1. Choose "Tools -> Account".
  2. In the "Accounts" dialog, double-click on one of the displayed accounts.
  3. In the "Edit Account" dialog, click on the "Click here for advanced sending options" button shown at the bottom of the dialog.
  4. In the pop up dialog, click the "SMTP server requires authentication" check box. By default, the "Use same settings as incoming mail server" is checked.
  5. Check "Log on using.." instead of "Use same settings as incoming mail server".
  6. In the account ID box enter your Account as you email address, BUT instead of the '@' sign, use the '&' sign. The main logon information stays as it should.